Frequently Asked Questions

Charlotte iPhone & iPad Repair: Frequently Asked Questions

Here you'll find the questions our Charlotte customers ask most about iPhone and iPad repair. Browse the topics below, or get in touch whenever you like — we're always glad to help.

  • Cracked screen vs. broken LCD — how to tell which part is damaged
  • Mobile service — we come to you
  • Identifying your iPhone or iPad model
  • Repair turnaround times
  • Warranty coverage
  • Your data and privacy
  • Payment methods
  • Previously self-repaired devices
  • Water-damaged devices
Contact Us

Fast Answers on Booking, Service Area, and What to Expect

How do I schedule a mobile iPhone repair?
Use our Contact page or call (980) 428-1803 during business hours (Mon–Sun, 9am–8pm) to arrange a time and place that suits you.
Where can you meet me for a repair?
We'll come to your home, your workplace, a nearby coffee shop or restaurant — wherever works best for you.
Do you repair iPads and iPods as well as iPhones?
Yes. Alongside iPhone and iPad repair, we also handle iPod repair.
What should I do before my repair appointment?
Not sure which model you own? Check our Identify Your Device guide so we can confirm the correct parts before we arrive. Your personal data remains private with us for the whole repair.
Does the 90-day warranty cover every repair?
Our 90-day warranty covers parts and labor on repairs we perform. Devices previously worked on by the customer are not covered by the 90-day warranty.

Cracked Glass or Broken LCD — Which Part Is Actually Damaged?

A smartphone is made of two thin layers: the glass screen and a Liquid Crystal Display (LCD). The glass protects the display and lets you see and operate your phone, while the LCD provides image quality and touch response. Today's devices pair touch usability with high-resolution output.

You can often spot LCD damage by looking for:

  • New, out-of-place lines or patterns appearing on the screen
  • Black spots and/or blurred or discolored areas
  • A completely black screen
Illustration of the glass screen and LCD layers inside an iPhone
Glass screen and LCD layers explained

Mobile Service — We Travel to You

Absolutely! We'll meet you at home, at work, at a Starbucks, a local restaurant, or any other spot that works for you. Just tell us where.

Unsure which iPhone or iPad model you have? Our guide will help you identify your device.

Identify Your Device

Repair Times, Warranty, Privacy, and Payment Options

How long will it take to repair my device?
As a rule, iPhone repairs take around 20 minutes. iPads typically take between 35 minutes and an hour.
Do you offer a warranty?
Yes — we back our work with a 90-day warranty on parts & labor.
What about my iPhone content and my privacy?
Your iPhone may contain sensitive or personal data you'd prefer to keep private. Rest assured your privacy is fully respected with us — we're professionals, and accessing your data would go against our company's ethics.
What forms of payment do you accept?
Cash, check, and all major credit cards. We use Square, the mobile card reader.
I messed up my device while trying to fix it myself. Can you help?
It happens — and we're happy to fix it! That said, we can't offer our 90-day warranty on these types of repairs.
Do you repair water-damaged devices?
Usually not. But if a computer can still recognize your device and/or you can receive calls on it, we can most likely fix it.
What if I try to hug you because I think you are so awesome?
Hugs happen — just keep it from getting awkward.

Still Have a Question?

Couldn't find what you needed? Reach out and we'll steer you in the right direction.

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Whether you're dealing with a cracked screen, a device that won't power on, or simply want to know what to expect before booking, this page covers the essentials. Our mobile service brings iPhone, iPad, and iPod repair to a location that suits you, and every repair we complete is backed by our 90-day parts and labor warranty.